Our Privacy Commitment
How A365 Ltd Protects Your Information
SSL Encryption
All your data is protected with 256-bit SSL encryption. Every transaction, from login to payment, is handled through secure channels.
Your Data Is Never Sold
A365 Ltd never sells or rents your personal information to third parties. Your privacy is at the core of how we do business.
You're in Control of Your Data
You can request to update, correct, or delete your information at any time from your account. You are in full control of your data.
Secure Data Storage
Your data is stored on secure servers. Firewalls, antivirus protection, and regular security audits are in place to prevent unauthorised access.
Spam-Free Communication
You will only receive the notifications you want. You can unsubscribe from marketing emails at any time.
Adherence to International Standards
A365 ltd adheres to international data protection standards. Our Privacy Policy is reviewed and updated on a regular basis.
1. Introduction
Welcome to A365 Ltd. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile app, or any of our other services.
We understand that in the digital age, concerns about the security of your personal information are completely natural. That is why A365 Ltd has made privacy a top priority from day one. Your data is used solely to improve your experience and keep the platform safe.
This Privacy Policy explains what information we collect, why we collect it, and what rights you have over your data. By continuing to use a365 ltd's services, you are deemed to have accepted this policy.
2. What Information We Collect
A365 Ltd collects several types of information, falling into two main categories: what you provide directly, and what is collected automatically as you use the platform.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Email, mobile number, address | Account Management & Communication |
| Financial Information | Payment methods, transaction history | Deposit & Withdrawal Processing |
| Activity Data | Betting history, game logs, login timestamps | Service Improvement & Responsible Gaming |
| Technical Information | IP address, device information, browser | Security & Fraud Prevention |
We never store your password in plain text. All passwords are saved as irreversible hashes that cannot be recovered.
3. Data Collection Methods
A365 Ltd collects your information through the following methods:
- Direct Registration: Information you provide when creating an account is collected at the time of registration.
- KYC Verification Process: Documents submitted for identity verification are collected.
- Transaction Processing: Payment-related information is collected during deposits and withdrawals.
- Platform Usage: Data is collected automatically while you play games, place bets, and navigate the platform.
- Cookies & Tracking Tools: Cookies are used to enhance your browsing experience on our website.
- Support Contact: Communications made via live chat or email are recorded.
- Third-Party Partners: Verified information is received from payment gateways and KYC providers.
4. How We Use Your Information
A365 ltd uses your information only for specific, lawful purposes. Each purpose is clearly explained below:
- Account Management: To create, maintain, and manage your account.
- Identity Verification: To verify age and identity, preventing access by minors.
- Transaction Processing: To process deposits and withdrawals quickly and securely.
- Customer Support: To address your questions and resolve any complaints.
- Fraud Prevention: To protect your account and detect suspicious activity.
- Responsible Gaming: To monitor gaming behaviour and identify potentially risky patterns.
- Service Improvement: To run analytics that improve your experience on the platform.
- Legal Obligations: To comply with regulatory requirements.
- Marketing: To send you relevant offers and promotions, with your consent.
You can opt out of marketing communications at any time. This will not affect your account or access to our services.
5. Data Sharing Policy
A365 Ltd never sells your data. However, information may be shared with trusted partners in the following limited circumstances:
- Payment Providers: Payment partners such as bKash, Nagad, Rocket, and banks that assist in processing transactions.
- KYC Service Providers: Third-party organisations that assist with identity verification.
- Technology Service Providers: Cloud hosting, cybersecurity, and analytics partners.
- Law Enforcement Agencies: When required by court order or government directive.
- Anti-Money Laundering: To report suspicious financial activity.
All third-party partners are bound by confidentiality agreements with us. They may only use the minimum necessary data for specified purposes.
6. Cookies Policy
A365 Ltd uses cookies on its website. Cookies are small text files stored in your browser. We use the following types of cookies:
- Essential Cookies: Essential for login sessions and site security. These cannot be disabled.
- Functionality Cookies: Used to remember your language, theme, and preferences.
- Analytics Cookies: To understand which pages are most frequently visited.
- Performance Cookies: To monitor site speed and stability.
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the site.
7. Data Retention Period
A365 Ltd does not retain your data longer than necessary. The retention periods for different types of information are outlined below:
| Data Type | Retention Period |
|---|---|
| Account & Identity Information | 5 years after account closure |
| Financial Transaction Records | Minimum 7 years (legal requirement) |
| KYC Documents | 5 years after account closure |
| Gaming & Betting History | Duration of active account + 2 years |
| Support Contact | 2 years after resolution |
| Marketing Preferences | Immediate deletion upon opt-out |
Once the retention period expires, data is securely deleted or anonymized.
8. Your Rights
As an A365 Ltd user, you have important rights over your own data. You may exercise these rights at any time:
- Right to Access: You have the right to know what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request the deletion of your data under certain circumstances.
- Right to Restrict Processing: You may request that your data no longer be used for a specific purpose.
- Right to Data Portability: You may request a copy of your data in a machine-readable format.
- Right to Object: You may object to your data being used for marketing or profiling.
To exercise any of these rights, email us at support@a365ltd.net. We will respond to your request within 30 days. Please note that in some cases, legal obligations may prevent us from deleting certain data.
9. Children's Privacy
A365 Ltd is intended for users aged 18 and above only. We do not knowingly collect data from minors. Age is verified at the point of registration and confirmed through the KYC process.
If we suspect that a minor has opened an account, it will be closed immediately and all collected data will be deleted. If you believe a minor is using our platform, please notify us right away.
10. Policy Updates
A365 Ltd may update this Privacy Policy from time to time. Changes may occur following the launch of new services, updates to applicable laws, or changes in business operations.
For significant changes, we will send a notification to your registered email and post a notice on the platform. You can always check the "Last Updated" date at the top of the page to see when the policy was last revised.
Continuing to use the platform after any changes have been made will be considered acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:
- Email: support@a365ltd.net
- Live Chat: 24/7 support is available in Bangla.
- Response Time: 24 hours for general inquiries, 30 days for data requests.
Play Safe, Enjoy with Peace of Mind
Your data is fully secure with A365 Ltd. Open an account today and enjoy a world-class betting experience.